Frequently Asked Questions

Everything you really need to know about Profolio

What is offshoring?

Process of transferring or relocating business operations abroad, mainly to developing countries that have access to competitive labor and resources costs. Its main objective is to reduce costs while taking care of core activities for the business.

What kind of offshoring does Profolio handle?

We support startups and SMEs related to the tech industry that are willing to offshore services such as customer care, engineering, marketing, accounting, sales, and more. We have extended experience working with companies as software houses, SaaS companies, ed-tech, health tech etc.

Will offshoring impact the quality of my business?

Yes. The expertise of our talents will positively impact your project productivity, you will save more resources at the same time that you will have time to focus on operations.

Can small businesses benefit from it?

We strongly support startups and SMEs however, regardless of the business size, every company can benefit from offshoring its projects to enhance productivity, save resources and make profits.

What’s the level of experience and capabilities that I can expect if I offshore with you?

We’ve more than 7 years of experience in successfully offshoring projects in fields such as accounting, software engineering, telesales, customer care and human resources.

When doing offshoring should I cut down my in-house team?

No. Offshoring one project means creating an extension of your business for a specific service, allowing you to focus your team’s efforts on performing tasks that will allow you to perform more the activities related to your core business.

What kind of resources can I expect for my offshore project?

When offshoring with Profolio you have to know that we are flexible to adapt to our client requirements, as well as we will guarantee that the team will work with the most efficient resources and technology needed to develop their daily tasks. We got you covered in matters of infrastructure, technology, office amenities and any other needed thing for keeping your team comfortable for them to better perform their daily duties.

What’s the difference between offshoring my projects with Profolio and hiring a freelancer?

By offshoring your projects with us you will have an account manager who will be in charge of understanding your business needs, as well as making sure that the team is aligned to the company procedures, hiring and headhunting the best talents on the field that you require. On the other hand, hiring a freelancer will not guarantee that projects are fulfilled on time, the quality of the service, and the talents are not granted.

If I decide to change my offshoring vendor, will Profolio be able to take my offshored project from the old vendor even if located in another country?

Yes. We’re experts on transferring work from existing vendors, we are able to back up the files existing from your previous vendor to continue the project smoothly so your service won’t be affected.

How will I be able to manage my remote team in Egypt?

You will be easily contacted by your remote team and account manager to keep you up to date about your project. We are flexible to use the softwares and systems for communication based on your preferences.

Will I be affected in any way by language differences?

No. We make sure that your team has a wide pool of languages making sure they speak fluent English, Arabic, Russian, Spanish and Fresh, in this way will mitigate any misunderstanding on the communications exchange.

Will my business be affected by the time difference?

No. The advantage of offshoring your team is that we can offer flexible working hours depending on your business needs. As well, experience has demonstrated that having different working hours can be favorable to meet deadlines, this thanks that your project will be done overnight assuring that next morning you will have the job delivered.

What’s people's operation management?

People’s Operation Management refers to managing HR processes such as payroll administration, medical insurance, HR support, social insurance, benefits enrollment, company networking and any other related administrative work.

  • Monthly payroll processing: Our process will reduce payroll, accounting and benefits costs along with employee-related paperwork. As well as we will be responsible for new employees enrollment in the bank payroll system.

  • Health insurance: Our process will reduce payroll, accounting and benefits costs along with employee-related paperwork. As well as we will be responsible for new employees enrollment in the bank payroll system.

  • On-going healthcare support: Ensure an efficient relation with the healthcare system to best serve the employees and maintain this relation in a timely manner.

  • Employees’ contracts: ensuring all the employees have contracts in liaison with labor law.

  • Social Insurance: We will be handling the paperwork, updating and issuing the legal forms and handling all government reporting.

  • Work permits: We process the legal work permits in Egypt for the foreigner talents that match the skills that your company needs.

What’s people's operation automation?

Is the way to improve your HR processes through AI intelligence, the processes that were done manually as payroll and employees’ benefit management, now they can be done fast and efficiently.

Why should I automate my people’s operations?

Payroll automation will support your organization by enhancing productivity, additionally is a cost effective solution that will allow your business to focus your company resources in the right direction “Doing what you know to do the best”.

What’s your people’s operation software and what functions can it perform?

O/C is our people’s operation software, and it is different from other softwares in the market since it’s able to back you up in automating payrolls, managing employees’ profiles, and company benefits.

How will my business benefit from your software?

O/C will reduce significantly the time your employees spend on doing payroll, errors will reduce and data will be more accurate. Besides that is a cost effective solution meaning that your resources will be optimized and you can focus them on activities that are more related to your core business.

Is O/C affordable for startups & SMEs?

Yes, in comparison with the prices in the market O/C offers to the user a really competitive price that will allow your company to have the best payroll automation engine.

Will my company’s information be secure on O/C?

Yes. We assure you that your data will be secured on our system avoiding it from being stolen or leaked from the organization. Our architecture security allows you to have access to track every single change made on the data and identify the user that has made the changes. As well if you wish security roles can be determined for controlling the access to certain information.

Does O/C file taxes?

Yes. O/C keeps on track the tax policy updates to make sure that you meet your taxes deadlines. You can rely that your taxes are filed accurately and on time.

How many users O/C can handle?

O/C fits every company needs, user subscription is unlimited.

Can payroll checks be sent to my employees?

Yes, O/C automatically will be sending an email to your team with their payslip in accordance with the timing that you have set on the software. (Monthly, biweekly, weekly, etc).

Can I assign restricted access to our payroll account to a manager?

Yes, you can restrict the cases to your payroll information of the user’s who will be in charge directly of the payroll process.

Can we import data from Excel?

Yes, we’ve made sure that O/C is compatible with Excel so you can make input of information directly from excel sheets.

Can multiple users operate O/C at the same time?

Yes, it can be used for as many users as needed, there is no limit.

If the system crashes do you have a customer service line that I can call for support?

Yes, we have a customer service line that is open 24/7.

What kind of staffing support do you offer?

We provide staffing support in technical and bilingual recruitment. We hire contractors, consultants and full time employees, particularly for the fin tech industry, ed tech industry, banking companies, financial services advisory, contact and call center. We’re experienced in hiring developers, accountants, sales and growth acquisitions teams, client and customer support representatives and more.

What kind of companies do you recruit for?

We serve companies from different countries and industries, within our clients we can highlight Zyda (SaaS), Noor (Internet service provider), Predica (Software development), Radivision (SaaS broadcasting), Teeela (e commerce), Levelset (e-payment) Crédit agricole (banking), Keepers (accounting), sigma tax pro (tax software) for more information about our clients you can check on our website under the clients section.

How will Profolio add value to your company’s hiring process?

Profolio is a full cycle recruiter, we care about your hiring process starting for the writing and posting the offer, through candidates sourcing, curriculum screening, interview process to make sure that when we coordinate the interview of the candidate with you, you will have qualified candidates.

Does Profolio headhunt talent?

Yes. Our well versed recruiters research the market to hunt the best calibers of the industry for you. As well, thanks to our years of experience on the market we count with a huge database of top professionals that we can match with your requirements.

How long does it take to hire candidates?

There is no specific time since it depends on the time it takes to find the perfect fit for the position you’re needing for your company, however our well versed recruiters will fill your positions as soon as possible. Normally it takes a couple of days for our team to:

  • Conduct search for requested positions.

  • Diligently proceed with the agreed assignment and provide such services in a timely manner.

  • Ensure that short-listed candidates match closely with the job specifications.

  • Submit short-listed candidates for each vacancy.

  • Complete search and submission process within 21 days from the commencement date of the assignment.

  • Issue an offer letter to the candidates within 24 hours of approval from the hiring company.

Why should I hire Portfolio services instead of freelancing services?

Hiring top tech talents is a hard mission, in spite of that going through the hassle of hiring your talents by yourself you can do it through Profolio, we will assure that your needs will be understood and that candidates will fit your company values and culture, besides you can be involved in the process as much as you want. All we want is to make sure that candidates match with your company’s needs.

Don’t hesitate to contact Us

If you would like to know more, discuss a possible project, or simply say hi, feel free to drop us a line.