People Operations Specialist

Mid-level

Maadi

Job Description

We are seeking a proactive and detail-oriented People Operations Specialist to join our team at Profolio. This role is essential in ensuring smooth day-to-day operations across HR, client communication, and internal processes.The ideal candidate will act as a key link between clients, recruitment, and internal teams, ensuring alignment, efficiency, and a high level of service delivery.

Responsibilities

  1. Client Communication:
    • Act as the first point of contact for clients regarding operational inquiries.
    • Address questions related to HR policies, recruitment processes, and payroll issues.
  2. Recruitment Support:
    • Be the intermediary between the recruitment team and clients to ensure client hiring goals are met and that the team is aligned with client needs.
  3. Operational Efficiency:
    • Support the Operations Manager in streamlining internal processes.
    • Working closely with the tech team to assist in the automation of employment letters and other documentation.
  4. System Management:
    • Update the system with necessary information regarding onboarding, offboarding, client payments and payroll adjustments.
    • Educate clients on effectively using the system and provide ongoing support.
  5. Internal HR:
    • Help maintain up-to-date knowledge of labor laws and compliance requirements.
    • Help in the interviewing process for internal hires at Profolio to ensure a proper cultural fit.
    • Act as the secondary point of contact for employees regarding personnel tasks in the absence of the Personnel Specialist.

Requirements​/Qualifications

  • Bachelor’s degree in HR, Business Administration, or a related field.
  • 2+ years of experience in HR, recruitment, or operations.
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational capabilities.
  • Ability to work collaboratively in a team-oriented environment.
  • Very good English level.

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Profolio is a culturally energized company to serve your core business needs. We strive for perfection and we take care of the most important element for your business to thrive – people.

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